Get in Touch
eesspp LLC
Doing business as Wedding Memory
United States
hello@wedding-memory.com
For questions about our platform, pricing, partnerships, and getting started as a PRO.
support@wedding-memory.com
For help with uploads, dashboard issues, QR codes, or any technical problems with the platform. We aim to respond within 24-48 business hours.
billing@wedding-memory.com
For invoice questions, payment issues, storage overage inquiries, or account billing matters. We aim to respond within 3-5 business days.
legal@wedding-memory.com
For questions about our Terms of Service, Data Processing Agreement, or other legal documents.
privacy@wedding-memory.com
For data access requests, data deletion requests, privacy concerns, or CCPA/GDPR inquiries.
dmca@wedding-memory.com
For copyright infringement notices, counter-notifications, or intellectual property concerns. See our DMCA Copyright Policy for full details.
If you are a couple or wedding guest, please contact your photographer or videographer first. They manage your wedding content and are your primary point of contact for:
For platform technical issues only (e.g., the website is not loading, the app is crashing, or you cannot play videos), please contact us at support@wedding-memory.com and include your wedding access code so we can help you quickly.
| Inquiry Type | Expected Response | |
|---|---|---|
| Technical Support | support@ | 24-48 business hours |
| General Inquiries | hello@ | 24-48 business hours |
| Billing | billing@ | 3-5 business days |
| Legal / Privacy | legal@ / privacy@ | 5-10 business days |
| DMCA Notices | dmca@ | 48-72 business hours |
Monday - Friday: 9:00 AM - 6:00 PM EST
Weekends: Limited availability
Emergencies: 24/7 monitoring for critical platform issues
We understand weddings happen on weekends. For urgent weekend issues related to an active wedding event, please email support@wedding-memory.com with "URGENT - WEDDING TODAY" in the subject line and we will do our best to respond promptly.
Instagram: @weddingmemory
eesspp LLC (d/b/a Wedding Memory)
United States
Note: This is a mailing address only. We do not maintain a physical office for walk-in visits.