PRO Terms of Service

Welcome to Wedding Memory. These Terms of Service ("Terms") constitute a legally binding agreement between you ("Professional," "you," or "your") and eesspp LLC, doing business as Wedding Memory ("Company," "we," "us," or "our"), governing your access to and use of our white-label wedding content delivery platform (the "Service").

1. Service Description

1.1 White-Label Platform

Wedding Memory provides a white-labeled Progressive Web App (PWA) platform that enables wedding photographers and videographers to deliver professional content and facilitate guest uploads through branded experiences.

1.2 Platform Components

• PRO Dashboard for content management and wedding administration
• Guest-facing PWA with your branding for content viewing and uploads
• Video storage processing and delivery infrastructure
• Guest upload management and moderation tools
• Comment board and digital guestbook functionality
• QR code generation for guest access

1.3 White-Label Integrity

The Service operates under your branding. Couples and guests will not see Wedding Memory branding during their experience. You maintain the direct client relationship.

2. Account Registration & Access

2.1 Eligibility

You must be a legitimate wedding photography or videography business operating legally in your jurisdiction.

2.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities under your account
• Notifying us immediately of unauthorized access

2.3 Account Suspension

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or pose security risks.

3. Subscription Plans & Pricing

3.1 Service Tiers

• Photo Platform: $99 per wedding
• Video Platform: $299 per wedding
• Pricing subject to change with 30 days notice for new weddings

3.2 Billing Terms

• Charges apply per wedding created
• Payment due before wedding activation
• All fees are non-refundable except as specified in our Refund Policy

3.3 Your Client Pricing

You set your own pricing to couples. We have no involvement in your client billing. You must not disclose Wedding Memory pricing to couples.

4. License & Intellectual Property

4.1 License Grant

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your business purposes.

4.2 Platform Ownership

eesspp LLC retains all right, title, and interest in the Service, including all software, features, enhancements, and modifications.

4.3 Your Content

You retain ownership of all professional content (photos, videos) you upload. By uploading, you grant us a worldwide, non-exclusive license to store, process, display, and transmit your content solely to provide the Service.

4.4 Guest Content

Content uploaded by wedding guests belongs to the couple. You grant us the same license for guest content.

4.5 Your Branding

You retain ownership of your logos, brand names, and trademarks. You grant us a limited license to use your branding solely to provide white-labeled services.

4.6 Restrictions

You may not:

• Reverse engineer, decompile, or disassemble the Service
• Remove or modify any proprietary notices
• Resell, lease, or sublicense the Service
• Use the Service to build competing products
• Frame or mirror any portion of the Service

5. Content & Data

5.1 Professional Content

You are solely responsible for:

• Ensuring you have legal rights to upload all content
• Obtaining necessary model releases and permissions
• Complying with privacy laws regarding identifiable persons
• Content quality, accuracy, and appropriateness

5.2 Guest Uploads

You acknowledge that:

• Guests upload content directly through the platform
• We provide moderation tools but are not responsible for moderating guest content
• You are responsible for monitoring and removing inappropriate guest content
• We are not liable for guest-uploaded content

5.3 Storage & Retention

• Active weddings: Content stored for duration of subscription
• Post-wedding: Content stored for 90 days after wedding date, then permanently deleted
• You are responsible for backing up content you wish to retain
• We are not a backup service

5.4 Prohibited Content

You and your clients must not upload:

• Illegal, defamatory, or obscene content
• Content that infringes third-party intellectual property rights
• Malware, viruses, or harmful code
• Content depicting minors in inappropriate contexts

6. Data Processing & Privacy

6.1 Data Processing Agreement

Our processing of personal data is governed by the Data Processing Agreement (DPA), which is incorporated into these Terms.

6.2 Your Obligations

You must:

• Provide couples with adequate privacy notices
• Obtain necessary consents for data processing
• Comply with GDPR, CCPA, and applicable privacy laws
• Not use the Service to violate privacy regulations

6.3 Data Security

We implement industry-standard security measures but cannot guarantee absolute security.

7. Service Availability & Support

7.1 Service Availability

We strive for high availability but do not guarantee uninterrupted access. We provide the Service "AS IS" and "AS AVAILABLE."

7.2 Maintenance

We may perform scheduled maintenance with reasonable notice. Emergency maintenance may occur without notice.

7.3 Support

We provide email support at support@wedding-memory.com. Response time typically 24–48 hours during business days.

8. Limitation of Liability

8.4 Third-Party Services

We are not responsible for third-party services or their failures.

8.5 Data Loss

We are not liable for data loss. You are responsible for maintaining backups.

8.6 Professional-Client Disputes

We are not party to your agreements with couples.

9. Indemnification

9.1

You agree to indemnify, defend, and hold harmless eesspp LLC from any claims arising from:

• Your violation of these Terms
• Your violation of any law or third-party rights
• Your content or your clients' content
• Your relationship with couples and guests
• Your pricing, billing, or business practices with clients

9.2

We reserve the right to assume exclusive defense and control of any matter subject to your indemnification.

10. Termination

10.1 Termination by You

You may terminate your account at any time by contacting support. No refunds for unused services.

10.2 Termination by Us

We may suspend or terminate your account immediately if:

• You breach these Terms
• Your account poses security risks
• You engage in fraudulent or illegal activity
• Required by law

10.3 Effect of Termination

• Your license to use the Service terminates immediately
• Outstanding fees become immediately due
• Content deleted per our retention policy unless you export it
• White-label subdomain deactivated

10.4 Data Export

Upon termination, you have 30 days to export your content before permanent deletion.

11. Modifications to Terms

11.1

We may modify these Terms at any time. Material changes will be notified via email 30 days before taking effect.

11.2

Continued use after changes constitutes acceptance.

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of the State of Delaware.

12.2 Informal Resolution

Before filing any legal action, you agree to contact us at legal@wedding-memory.com to attempt informal resolution for 30 days.

12.3 Arbitration

Any dispute not resolved informally shall be resolved through binding arbitration in Wilmington, Delaware.

12.4 Class Action Waiver

You agree to bring claims only in your individual capacity.

12.5 Opt-Out

You may opt out of arbitration within 30 days of account creation.

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy and DPA, constitute the entire agreement.

13.2 Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

13.3 No Waiver

Our failure to enforce any right or provision is not a waiver.

13.4 Assignment

You may not assign these Terms without our written consent.

13.5 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control.

13.6 Notices

Legal notices must be sent to legal@wedding-memory.com.

13.7 Export Compliance

You agree to comply with all export and import laws.

14. Contact Information

eesspp LLC (d/b/a Wedding Memory)

• Email: hello@wedding-memory.com
• Legal: legal@wedding-memory.com
• Support: support@wedding-memory.com